Welfare, Signposting and Support
If things go wrong...
No matter how hard you try, sometimes things go wrong. This section will outline what to do if there’s an emergency; a disagreement occurs among your committee; someone behaves inappropriately; or you make a mistake and don’t know what to do next.
In an Emergency
It’s very important that you know what to do if there is an emergency during your student group’s activities or event.
On Campus
If you are on campus and are concerned about someone’s immediate safety, call 999.
Then call University Security on 01904 323333. They will help the emergency services locate you on campus.
It is highly recommended that you put this number in your mobile phone.
If you are on campus and someone is hurt or you are concerned for their wellbeing, but they are not in serious or imminent danger, call the University Security team first. They are first-aid trained and will be able to advise the student on the best course of action.
You can also download and use the SafeZone app, through which you can contact the Security team or make an emergency call directly.
Off Campus
If you are off campus and concerned about someone's immediate safety, call 999 to get help. You may wish to download the What3Words app which can pinpoint your location for emergency services.
If you are at a venue off-campus, the staff there will be able to help you in any emergency.
After the situation has been resolved, please let us know what happened by sending an email to Jasmine at volunteering@yorksu.org and Geoff at g.ward@yorksu.org. We can help you access support if you need, as well as the practical things such as making an insurance claim if necessary.
Signposting Guide
YUSU_Signposting_Guide.pdf